Founded in 1937, Merchants Credit Association, locally owned and operated, has grown to become one of the leading recovery agencies in the Pacific Northwest. MCA employs over 80 skilled professionals, and takes great pride in its uncommonly high employee retention rate.
An organization is only as good as the people it employs. Each member of our Management Team averages over 23+ years in the industry and our President is a past President of the Washington Collector’s Association. The majority of MCA employees average at least five years experience and see their employment not just as a job, but as a career.
We have built a long-term foundation of confidence and trust with our diverse base of clients by achieving the best possible recovery while maintaining excellent customer service.
Through weekly meetings and regularly scheduled classes our staff is continually educated, updated and tested on all state and federal laws concerning privacy and collection practices. Our collectors constantly hone their negotiation and problem solving skills and are trained to use the best recovery techniques and procedures available today.
This on-going instruction and education provides our staff with the knowledge and confidence to produce the superior collection results you expect.
Contact us today for information on how Merchants Credit can begin to help your business.
All consumer account inquiries must be submitted in writing via U.S. Mail
© Copyright 2010 Merchants Credit Association
Email: info@merchantscredit.com
When our company was founded, our office consisted of four telephones in one small room on the seventh floor of the Dexter-Horton Building. Today MCA's dedicated staff, housed in three buildings on a Redmond campus, serves a diverse base of clients utilizing a wide variety of credit management and collection services.
Trust our highly trained and educated staff to provide exceptional results while carefully maintaining your valued image and reputation.
Merchants Credit has immediate, unlimited access to the latest information and laws governing our industry through our professional affiliation with industry-leading agencies.
Collector’s Pledge
I believe every person has worth as an individual.
I believe every person should be treated
with dignity and respect.
I will make it my responsibility to help
consumers find ways to pay their debts.
I will be professional and ethical.
I will commit to honoring this pledge.
© 2008 ACA International Education Foundation
